Exchanges & Refunds

Due to the nature of our products

Please understand that we can not restock items once brought, therefore all sales are final. If an order needs to be cancelled, the customer has 24 hours from the time the order has been placed to proceed with the cancellation. After 24 hours, no cancellations will be honored. Our shipping department double checks every product and carefully packages every order to ensure you receive your order in best condition. We are not responsible for orders damaged once leaving our care.If a mistake were to happen on our end, we will do our best to fix the issue and accept a return. But If the mistake was not caused by us, we are not held responsible and there will be no returns or exchanges accepted.

Additionally, B.Shantaul Collection reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to: Potential fraudulent or criminal activity.

**WE RESERVE THE RIGHT TO CANCEL ANY FLAGGED OR SUSPICIOUS ORDERS, PLEASE NOTE WE MAY ASK FOR VALID PROOF OF IDENTITY (PHOTO ID FRONT AND BACK IF NEEDED)